Terms of service

PUBLIC OFFER (TERMS OF SERVICE)

This document governs the relationship between the service [wishlyhub] (hereinafter — the “Service Provider” or the “Buyer”), operating in accordance with the laws of the Republic of Korea, and any individual (hereinafter — the “Customer”) who places an order for goods through this website/page.

By placing an order and making payment, the Customer confirms that they have read these terms and fully agree to them.

 

1. SUBJECT OF THE AGREEMENT (SERVICE ESSENCE)

1.1. The Service Provider undertakes, on behalf of the Customer, to purchase (buy out) the selected goods from suppliers in South Korea and organize delivery to the Customer’s address.

1.2. The Service Provider’s activity is a buyer/intermediary service. Goods are purchased individually for each Customer after payment is received.

1.3. Service regions: Ukraine, European Union (EU) countries, USA.


2. ORDER PLACEMENT AND PRICING

2.1. Prices on the website/page are indicated excluding international shipping costs, unless stated otherwise.

2.2. The Service Provider reserves the right to change product prices unilaterally (due to exchange-rate changes, changes in supplier prices in Korea, etc.). For already paid orders, the price does not change.

2.3. The Customer is responsible for providing correct delivery details (full name, phone number, address).


3. PAYMENT

3.1. Orders are processed strictly on a 100% prepayment basis for the cost of goods.

3.2. Shipping costs are paid by the Customer separately. The Service Provider informs the Customer of the shipping amount after the parcel is weighed/formed or according to the carrier’s tariffs.

3.3. All fees charged by payment systems and banks related to money transfers are paid by the Customer.


4. SHIPPING AND CUSTOMS

4.1. Logistics chain: Delivery is carried out via the following route:

Korea office → Meest Korea warehouse (via CJ Logistics) → Air shipment to transit hub (Germany/China) → Sorting center in Lviv → Final delivery (Nova Poshta, Ukrposhta, Meest Post, or courier).

4.2. Timeframes: The Service Provider does not guarantee exact delivery times, as they depend on airlines, customs authorities, and local postal operators. Delays at any stage are not grounds for order cancellation after shipment.

4.3. Liability for delivery: The Service Provider’s responsibility for the integrity of the parcel ends at the moment the parcel is handed over to the international carrier in Korea. After the parcel leaves Korea, the Service Provider has no technical influence over logistics processes.

4.4. Customs payments:

  • The Customer is the importer of the goods.

  • All customs duties, taxes, and excise fees required by the laws of the destination country (e.g., exceeding the €150 limit in Ukraine) are paid by the Customer.

  • Refusal to receive the parcel due to unwillingness to pay customs fees is not a basis for a refund of the goods or shipping cost.

 

5. RETURNS AND EXCHANGES (CLAIMS)

5.1. Since goods are purchased individually per order, returns of properly delivered goods (change of mind, unsuitable color/size/style, etc.) are not available.

5.2. Refunds or exchanges are possible only in the following cases (fault of the Service Provider):

  • The goods arrived damaged due to improper packaging by the Service Provider.

  • An incorrect item was sent (packing mistake).

  • A product is missing from the parcel (item not included).

5.3. Claim procedure:

  • The Customer may submit a claim within 14–20 days from the date of receiving the parcel.

  • Photo or video evidence is required for claim review (an unedited parcel unboxing video is the preferred proof).

5.4. If the Service Provider’s fault is confirmed, the cost of the goods is refunded or the goods are re-shipped (as agreed by the parties).


6. DISCLAIMER OF LIABILITY

6.1. The Service Provider is not responsible for:

  • Bank/payment system operations (transfer delays, card blocks).

  • Postal and courier service operations (loss of parcel by carrier, damage during transportation by third parties, delays).

  • Decisions of customs authorities (customs delays, duty charges, confiscation of prohibited goods).

  • The Customer’s subjective perception of the product (smell, texture, taste) and the effect of cosmetic use (allergic reactions, individual intolerance). Before using cosmetics, a patch test is recommended and medical consultation may be necessary.


7. OTHER TERMS

7.1. By placing an order, the Customer gives consent to the processing of their personal data (full name, address, phone number) solely for the purpose of organizing delivery.

7.2. The Service Provider may involve third parties (postal services, logistics companies) to fulfill its obligations without additional approval from the Customer.